Deliver Services - Processes ()
Deliver Services - Processes
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Deliver Services
Establish service delivery governance and strategies
Establish service delivery governance
Establish service delivery governance - Context
Develop service delivery strategies
Develop service delivery strategies - Context
Establish service delivery governance and strategies - Processes
Manage service delivery resources
Enable service delivery resources
Enable service delivery resources - Context
Manage service delivery resource demand
Manage service delivery resource demand - Context
Create resource plan
Create resource plan - Context
Manage service delivery resources - Processes
Deliver service to customer
Initiate service delivery
Initiate service delivery - Context
Complete service delivery
Complete service delivery - Context
Execute service delivery
Execute service delivery - Context
Deliver service to customer - Processes
System Overview
Deliver Services - Capabilities
Manage Customer Service
Plan and manage customer service contacts
Manage customer service problems requests and inquiries
Manage customer service problems requests and inquiries - Context
Manage customer complaints
Manage customer complaints - Context
Plan and manage customer service contacts - Processes
Evaluate customer service operations and customer satisfaction
Measure customer satisfaction with customer problems requests and inquiries handling
Measure customer satisfaction with customer problems requests and inquiries handling - Context
Evaluate customer service operations and customer satisfaction - Processes
Manage Customer Service - Processes
Manage Enterprise Risk Compliance Remediation and Resiliency
Manage compliance
Manage regulatory compliance
Manage regulatory compliance - Context
Establish compliance framework and policies
Establish compliance framework and policies - Context
Manage compliance - Processes
Manage Enterprise Risk Compliance Remediation and Resiliency - Processes
Manage Information Technology
Deliver and support information technology services
Support IT services and solutions
Support IT services and solutions - Context
Develop IT services and solution delivery strategy
Develop IT services and solution delivery strategy - Context
Deliver and support information technology services - Processes
Manage Information Technology - Processes
Service Delivery Governance Framework Establish service delivery governance Develop service delivery strategies
Compliance Obligations Register Establish service delivery governance Manage regulatory compliance
Service Delivery Strategic Plan Develop service delivery strategies Manage service delivery resource demand
Resource Provisioning Confirmation Enable service delivery resources Initiate service delivery
IT Support Resource Assignment Enable service delivery resources Support IT services and solutions
Resource Demand Forecast Manage service delivery resource demand Create resource plan
Resource Allocation Plan Create resource plan Enable service delivery resources
Service Initiation Plan Initiate service delivery Execute service delivery
Resource Utilization Report Complete service delivery Manage service delivery resource demand
Customer Interaction Record Complete service delivery Measure customer satisfaction with customer problems requests and inquiries handling
Service Execution Record Execute service delivery Complete service delivery
Service Request Manage customer service problems requests and inquiries Execute service delivery
Service Request Manage customer complaints Execute service delivery
Compliance Governance Requirements Establish compliance framework and policies Establish service delivery governance
Service Delivery Request Support IT services and solutions Execute service delivery
IT Service Delivery Strategy Develop IT services and solution delivery strategy Initiate service delivery